Privacy policy

Your email address and how you sign in (password or Google). Plus a username, and if you fill them in your name, profile picture, home park and favourite park. If you sign in with Google we copy your picture into our own storage, so your profile does not depend on an address at Google.

Optional. We use it to record how old you were at each check-in, so you can look back at what age you first rode something. The date itself is never visible to anyone else.

Your check-ins, park visits, reviews and ratings, your wishlist, who you follow and who follows you, your badges and your credits. This is what Ridden is for: without it there is no logbook.

Only when you check in at the park itself and your browser asks permission. We then keep the coordinates of that moment to confirm you were really there. Refuse, and the check-in still works, just without that confirmation. We never track your location in the background.

Photos you add to a ride, with the visibility you choose: public or yours alone. Before we store one we strip the EXIF data — the GPS coordinates, the time and the device your camera writes into it. That never leaves your device. Each photo is also checked automatically by Google Gemini, before it is stored, for content that is not allowed: nudity, sexual images and graphic violence. Google does not use the photos to train its models. When the check is unsure, a moderator looks at the photo, even a private one.

The text of a review passes through Google Gemini to work out its language, to keep abuse out, and to translate it on request. Criticism is never blocked, only abuse. A translation is kept alongside the review so the same text does not have to be sent again.

Ask the Ridden assistant something and what you type goes through Google Gemini, which writes the answer. To answer a question about you, such as your credits, the rides you have not ridden yet or where you sat, the assistant looks up your own numbers on Ridden and those pass through Gemini for that answer too. That is limited to your own account: never another rider's name, and never the people you were with or the notes you wrote. Under 16 the assistant looks up your own numbers in the same way, but does not log rides. When you ask it to log rides, nothing is logged until you press the button on the card it shows. A contact card it fills in is sent only when you press send, like the suggestion form. Google does not use this to train its models. How long we keep the conversation is under its own heading below.

We keep what you and the assistant wrote to each other, with the page you had open, the tools it used and whether it could answer, for 30 days, and then it is deleted automatically. We use it to see where the assistant goes wrong and to improve its instructions, our help texts and our data, and to test changes before they go live. It is not used to train a model of our own or of Google. E-mail addresses and phone numbers you type are removed before it is stored. It is linked to your account when you are signed in, so deleting your account deletes it, and it is not shown with your name. Only a Ridden admin can read it. We do not keep it when you are under 16, or when you tick "Do not keep this conversation" in the assistant, which is remembered in this browser. We also keep a counter of your questions for 24 hours, per account or, when you are not signed in, per IP address, without what was asked, to keep the assistant free of abuse. Our interest is an assistant that gets better and a record of what it did when something goes wrong.

Only your email address and your language. You first get a mail to confirm it is really you; without that we never send you anything. Every newsletter carries an unsubscribe link that works without signing in.

If you invite someone by email, we send that person one email. We do not keep the address; only a code derived from it that cannot be turned back into the address, to prevent duplicate emails and to remember that someone does not want invitations.

If a height or opening year is wrong you can tell us, with or without an account. If you are signed in we link the report to your account so we can come back to you. Our interest is a database that is correct.

If you take Premium or Creator we keep your plan, its status, a Stripe customer number and the end date of your period, so we know what your account may do. Your payment details live with Stripe, not with us. A memory, photo or video you post as a Premium or Creator member is kept like the rest of your content.

We count page views and visitors through our hosting provider, without cookies. Per visit we see the page, the country, the device type and where you came from. Your IP address is used to recognise repeat visits within one day and is not kept after that. Nothing is followed across sites and nothing is linked to you as a person. Our interest is knowing whether Ridden is used and where it falters.