Frequently asked questions

How does Ridden work?

From your first credit to friends, your home park and Premium. If your question is not here, just send a message.

Getting started

What is Ridden?

Ridden is a logbook for theme park fans. You keep track of which rides you have ridden, which parks you visited and when. That builds your credits, titles, badges and your Ridden Pass, and shows how you compare to other riders. It covers rollercoasters and dark rides alike, which is why Ridden calls them all rides.

Is Ridden free?

Yes. Your logbook, reviews, the leaderboard, your wishlist and every park and ride page are free, and they will stay that way. Premium adds extras such as your own photos and memories, and helps keep Ridden running.

What keeps Ridden running
Why does Ridden ask for my year of birth?

Once, when you create your account, so Ridden can apply the right safety settings for riders under 16 automatically. Your year of birth never appears on your profile. An exact birthday is only needed when your year is on the edge of 16, or if you want to take part in the oldest and youngest rider records.

Rides and credits

What is a credit?

Every unique ride you have ridden is one credit. Ride the same one again and another ride goes into your logbook, but no new credit. Rollercoasters and dark rides both count.

Which rides count?

Rollercoasters, dark rides and water rides with real theming. Bumper cars, carousels and other flat rides, simulators where a screen is the main act, 3D films, theatres with moving seats and walkthroughs do not count. A flat ride only counts when it is fully part of the theme and a real experience. The page below has the full explanation, with examples.

Which rides belong?
What is the difference between a live check-in and logging a ride later?

A live check-in happens at the park itself: Ridden uses your location to confirm you are really there, and the ride gets the Verified label. Logging later is always possible, even for rides from years ago. Both earn a credit; live check-ins also count towards badges such as Live and Direct.

My live check-in became a regular check-in. Why?

That happens when Ridden did not get your location (location access is off in your browser), your location did not arrive in time, or you seemed too far from the park. The ride is still saved, just without the Verified label. Turn on location in your browser's site settings and try again.

How do titles work?

Your title grows with your credits: Newcomer, Casual Rider from 5, Thrill Seeker from 15, Airtime Addict from 30, Enthusiast from 50, Park Hopper from 75, Credit Chaser from 120 and Legend from 200 credits. Your profile shows how many credits you need for the next one.

Does a ride that has since closed still count?

Yes, a closed ride you have ridden stays a credit and stays visible under Ridden on the park page. For the park badge and the count of what you still have to do, only rides that operate today count.

I know a ride by another name. Why is it listed differently?

We use the name the park itself uses, even when it is German, French or Italian. A ride has one name, the same in Dutch and English. Where we know the other name, you can also find the ride with it in the search box.

Read more about names
My ride is missing, or I don't think it belongs. What now?

Let us know through the form. Mention the park and the ride, and a link to the official page if you have one. We look into it ourselves and reply by email, even when we see it slightly differently.

Report a ride or park
What is a marathon on a ride page?

Ride the same ride five times or more on a single day and that day is a marathon. On the ride page you see the badge under You and [ride], with the day it happened.

Parks and your pass

What is the Ridden Pass?

Your Ridden Pass is the collection of parks you have been to, with your credits, countries and rides per year. A park enters your pass as soon as you log a visit, with the button on the park page, or when you tick it while logging a ride. You can share your season from it as a single image.

What is a home park?

Your home park is the park you grew up going to, the one you know best. It does not have to be the closest one. You set it under Edit profile. It shows as a label on your profile and on the park page, in your story under You and [park]. Separately you can pick a favourite park: the one you like most, which does not have to be the same.

How do I earn a park or country badge?

Ride every ride in a park that operates today and you earn that park's badge. Have every park of a country in your pass and you earn the country badge. Your pass shows how many you are still missing. Countries with a great many parks are too big for a country badge; there Ridden just tracks your progress.

I do not remember exactly when I visited a park. What now?

A year is enough, and I don't remember is fine too. If you want to be more precise, the dates are often already on your phone: in your photos, your e-ticket emails or your banking app. Our help page lists where to look.

When was I there?
Can I log a visit of several days, or say who I was with?

Yes. With a park visit you choose how many days you were there, write a note only you can see, and tag other riders who came along. You can also tick which rides you did then; they get the date of the visit.

Someone tagged me in a park visit. What does that mean?

Another rider said you were at a park together. Your dashboard asks whether you were there too. Say yes and the visit goes into your pass as well. Say no and nothing happens.

Friends and following

How do I follow someone?

Open a rider's profile, for example from the leaderboard or a review, and tap Follow. Their check-ins, park visits, reviews and videos then show up under Following on your dashboard. Following is one-way: the other person does not have to approve anything. You follow creator teams the same way.

What is the difference between following and friends?

Following is for riders with a public profile: you see their activity, and they do not have to follow you back. Friendship goes both ways: the other person accepts your request, and after that you see each other's profile, even when it is private. So you cannot follow a private profile, but you can add it as a friend.

Why would I add someone as a friend?

So you can keep your profile private for the rest of Ridden and still share it with the people you go to parks with. Friends see your credits, your pass, your history and your reviews. Perfect for your regular park crew or your family. You can end a friendship at any time; the other person is not notified.

How do I add someone as a friend?

Tap Add friend on a rider's profile. If they are not on Ridden yet, share your invite link from Friends in your profile. Whoever opens that link can send you a request after signing up, and you accept it yourself. The link is valid for 30 days.

Go to your friends

Privacy and safety

Who can see my profile?

You decide under Privacy and visibility on your profile. A public profile can be seen by everyone; per part you choose whether your picture, real name, credits, live check-ins, parks and reviews are visible. With a private profile only your friends see it, and you do not appear in public lists such as the leaderboard.

How does Ridden work for riders under 16?

An account under 16 is only allowed with permission from a parent or guardian. A public profile, a real name and an age only switch on once a parent confirms it by email. Every friend request from or to a child waits for that parent, and adults outside the family cannot send a child a request. A child never appears live in timelines, and a child cannot take out a subscription.

I am a parent. Where do I approve my child's requests?

Confirm the email address your child entered for parental consent, and your Ridden account is linked to your child's and you become friends automatically. Under Family in your profile menu you then see, per child, what needs approving, which requests are pending and who is already a friend. You can also end a friendship of your child there.

Can I download my data or delete my account?

Yes, both from your account settings. The download is a single file with your profile, check-ins, park visits, reviews, photos, badges and who you follow. Deleting your account is permanent, so download your data first if you want to keep it.

Privacy policy

Premium and creators

What do I get with Premium?

Upload your own ride photos (public or private), a private memory with every ride, track your annual and season passes per park, and a Premium badge on your profile. Premium costs €2 a month or €20 a year.

See Premium
Can I try Premium first, and how do I cancel?

Every plan starts with a free 7-day trial. Cancel before then and nothing is charged. You cancel or switch plans yourself through Manage subscription on the Premium page; there is no long contract.

Who can see my ride photos?

New photos are private by default: only you see them, in your album and on the ride. Make a photo public and it appears on the ride page among the riders' photos after a quick check. Want to share a photo with just one person? Tag a friend who is on it: they can see it, even when it is private, and only you see who is tagged. Adding photos is part of Premium, for rides you have ridden and rated.

What is a creator team?

If you make videos about rides, as a creator you can link them to the ride pages they are about, with your name and a Follow button next to them. A creator is always a team of 1 to 3 riders sharing one subscription; every member also gets Premium. Solo? Then everything simply lives on your own profile.

For creators

Money and partners

What does the coins icon next to tickets and stays mean?

It marks a partner link. Buy a ticket or book a stay through such a link and the seller pays Ridden a small commission. You pay exactly the same. The park's official ticket page is always right next to it, so you choose where to buy.

How partner links work
Do partners or payments influence scores and rankings?

No. A commission never decides which park or ride comes out on top, and Premium gives no head start on the leaderboard. Scores, reviews and rankings come from the riders themselves. Ridden also shows no banners and does not sell data.

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